We do everything we can to offer you the best dental care and would like to have good contact with you about this. You can count on that. If you feel that we have informed or treated you incorrectly or carelessly, we ask you to discuss this with us personally first. It is crucial for us to know that you have a problem or are not completely satisfied. We want to explain why we have done something a certain way, which usually resolves any ambiguities. We trust that we will find a solution together.
Information point
If you want more information about dentistry and dental treatments, visit www.allesoverhetgebit.nl or seek advice by telephone at the Dental Information Point (TIP, tel: 0900 202 5012, € 0.15 per minute). Both provide independent information and were founded by our professional organization NMT.
Complaints procedure
If we cannot jointly reach a satisfactory solution for you, you can contact the NMT complaints procedure to which we are affiliated. This scheme meets the Healthcare Sector Clients Complaints Act’s requirements for every healthcare provider. There are no costs associated with the complaints procedure. There are two options:
– Mediation. Under the leadership of two experts from the Regional Mediation Council, a solution acceptable to both parties is being sought. If the mediation is successful, the outcome will be recorded in writing, and the complaint will be resolved.
– Formal complaint handling. If you do not want mediation or the mediation attempt fails, you can ask the NMT to handle your complaint by the Central Complaints Committee. You and your dentist will then be invited to a hearing. The decision of the Central Complaints Committee will follow this. If there is a reason to do so, the Central Complaints Committee can make a recommendation to the dentist. The aim of such a recommendation is for the dentist to take measures to improve the quality of his dental practice and his practice organization, such as his actions and information provided to patients. The Central Complaints Committee cannot impose compensation.